You Can Count on SPOC.
Our commitment to aftermarket service and support runs deep, offering 24/7/365 support through technical chat and calls, online troubleshooting resources, in-field service, in-shop repairs, Danfoss-certified techs, parts replacement, SCADA monitoring, warranties, and preventive maintenance. What’s more, we don’t make our customers wait, because we know time is money—and downtime is money lost. That’s why we act fast. Faster than fast, actually.
Technical Support, Preventative Maintenance, and Resources
When troubleshooting, SPOC customers typically opt for online resources or tech support first. With good reason: Nearly 80% of issues can be resolved via online information or tech support. Our extensive, easy-to-search resources—videos, FAQs, and more—and skilled technicians equipped with cutting-edge technology and remote monitoring deliver fast, accurate solutions to keep you working. Plus, our DriveShield Preventive Maintenance Program, the industry’s most comprehensive, protects against the unexpected and offers peace of mind.
Repairs
With ten strategically located facilities, our experienced technicians can reach you quickly with expertly selected parts to get the job done. For in-shop repairs, we prioritize speed and quality, ensuring fast turnarounds with top-notch parts and skilled technicians dedicated to getting you back up and running swiftly.
Training
Our training programs are central to our commitment to customer support. We offer customizable programs that equip your team with the skills and knowledge to operate, maintain, repair, and maximize the efficiency and lifespan of your equipment.
Warranty
Like our DriveShield Preventative Maintenance Program, our DriveShield Extended Warranty program is the most comprehensive warranty in the industry. Available for every drive we sell within 12 months of purchase, it offers unmatched protection for your investment—lasting up to a decade.
Parts
In many cases, our customers’ field technicians can perform routine repairs and maintenance—but they need parts. So, we make it easy, fast, and cost-effective for our customers to get the parts they need, when they need them.
SCADA
Our advanced, secure SCADA software performs remote monitoring, historical data acquisition, and control of artificial lift and other oil and gas applications to ensure our customers’ systems are always running efficiently and securely.