You Can Count on SPOC
Our commitment to aftermarket service and support runs deep, offering 24/7/365 support through technical chat and calls, online troubleshooting resources, in-field service, in-shop repairs, Danfoss-certified techs, parts replacement, SCADA monitoring, extended warranties, and preventive maintenance. What’s more, we don’t make our customers wait, because we know time is money—and downtime is money lost. That’s why we act fast. Faster than fast, actually.
Technical Support, Resources, Preventative Maintenance, and Extended Warranty
When troubleshooting, SPOC customers typically opt for online resources or tech support first. With good reason: Nearly 80% of issues can be resolved via online information or with a quick call to our dedicated tech support. Our extensive, easy-to-search resources—videos, FAQs, and more—and skilled technicians equipped with cutting-edge technology and remote monitoring deliver fast, accurate solutions to keep you working.
Field Service
Our field service team is ready to assist you wherever you are. Whether you need emergency repairs, routine maintenance, or complex installations assistance, our experienced professionals will deliver top-notch service on-site. We work quickly to minimize downtime and keep your operations running smoothly.
Repairs
For in-shop repairs, we prioritize speed and quality. Send your drive or components to our expert technicians who will quickly diagnose and repair the issue using top-quality parts. If it can't be repaired, we have parts in stock for replacement. With a focus on fast turnarounds and precision workmanship, we ensure your equipment is restored and ready for reliable operation.
Extended Warranty
Like our DriveShield Preventative Maintenance Program, our DriveShield Extended Warranty program is the most comprehensive warranty in the industry. Available for every drive we sell within 12 months of purchase*, it offers unmatched protection for your investment—lasting up to a decade. *Unit must be in working order when adding extended warranty after purchase.
Parts
In many cases, our customers’ field technicians can perform routine repairs and maintenance—but they need parts. So, we make it easy, fast, and cost-effective for our customers to get the parts they need, when they need them.
Training
Our training programs are central to our commitment to customer support. We offer customizable, factory-based programs that equip your team with the skills and knowledge to operate, maintain, repair, and maximize the efficiency and lifespan of your equipment.
SCADA
Our advanced, secure SCADA software performs remote monitoring, historical data acquisition, and control of artificial lift and other oil and gas applications to ensure your systems are always running efficiently and securely.